FAQs

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
Frequently Asked Questions
Why is my bill so high this month?
1.   Irrigation
2.  Incorrect settings on your irrigation control box.
3.  A change in the number of people living in the household.
4.  A leak in the plumbing system, fixture, or water appliance.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Can I turn off the water back on myself?
Only District personnel is authorized to turn service back on.  Tampering with a meter could cause damage to the valve or meter.  Also, turning a meter on without authorization is considered theft of service.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
I will not be able to pay my utility bill before the disconnect date.  What should I do?
A request for a payment plan must be submitted in writing; this can be done either in person at the District's office, 12452 Hwy 87 E, Adkins, TX 78101, or by emailing form to customer service@eastcentralsudtx.gov 
Why was I asked to bring my lease agreement or home purchase contract with me to establish service?
This is required to establish service with East Central SUD.
Why was I not notified in person before my service was disconnected?
If your payment is not received by the due date, a disconnect notice is mailed indicating the amount that is due and the date of service disconnection.  Our staff is instructed to disconnect service and leave the property.  They are not allowed to collect payment in the field nor are they authorized to negotiate terms to re-establish service.